What is the process for handling Boson, Tau2, and Quark2 warranty repairs, including typical turnaround times?

FLIR recommends contacting its Technical Support group first, in order to verify that a product return is required: [email protected]. If FLIR's Tech Support determines that return for repair is needed, then the Customer Service department will contact you.

The Customer Service group can be reached directly at [email protected]. Be prepared to provide the serial number of the camera, as well as a brief description of the problem, or why a product return is being requested. Once the necessary information is obtained, a Return Merchandise Authorization (RMA) number will be issued, along with shipping instructions. The RMA number can be used to complete this RMA Request Form on the download page, which can then be faxed or emailed to [email protected].

IMPORTANT NOTE:  Any product returned to FLIR, whether or not it is under warranty, must use FLIR's RMA process. Please do not return any cameras or camera products to FLIR without an RMA number. Packages not clearly marked with the RMA# may be delayed in being received and promptly turned around by Camera Repair. The typical repair turnaround time is 30 days.